Celebrating Our Buyer Service Staff


Right here at Delta Dental of Arizona, we love celebrating our hard-working staff. That’s why we needed to provide our customer support crew a really particular shoutout throughout Buyer Service Week! This week-long recognition celebrates the super work that our personal customer support professionals convey to Delta Dental of Arizona.

Our customer support crew is made up of business specialists who’re devoted to offering help to our members, dentists, brokers and inner groups. In 2022, our crew answered almost 250,000 cellphone calls and was named a Prime Contact Middle within the U.S. and Canada by Benchmark Portal. 

Maintain studying to be taught extra about our excellent staff and their qualities that make all people smile!

Rosy Arias — Almost certainly to make everybody snicker

Rosy’s coworkers voted Rosy because the most definitely to make everybody snicker! Get to know her:

  • Rosy has been with DDAZ for nearly eight years
  • She loves to bounce cumbia and loves household gatherings
  • Her favourite comedy film is Grumpy Outdated Males and her favourite comedy TV present is the Jeffersons
  • Her family and friends are what make her smile daily

Kaitlyn LaVoy — Almost certainly to indicate up with espresso/Starbucks

Get to know her:

  • Kaitlyn has labored at DDAZ for seven years
  • She likes to bake/cook dinner, hike, watch motion pictures and horrible actuality TV exhibits, and go to concert events
  • Her go-to Starbucks order is a quad shot espresso over ice, with 2 pumps of white mocha
  • Kaitlyn smiles every day due to her daughter, Dallas, and watching humorous movies on TikTok

Felicia Foster — Most Social

Get to know her:

  • Felicia has been with DDAZ for one and a half years
  • She likes to go to the flicks and buy groceries
  • Her favourite social actions are curler skating on a Friday evening once they play old-school R&B music and assembly new folks
  • She has many causes to smile daily, however one factor that at all times makes her smile is consuming Chips Ahoy Reese’s peanut butter cup chocolate cookies!

Laura Villa — Finest Buyer Service Voice

Get to know her:

  • Laura has been with DDAZ since February of 2022
  • She loves to look at her son play baseball on the weekends, hike and spend time along with her household and canine
  • Her favourite reminiscence of working with a buyer: As she was speaking to a married couple on the cellphone they have been arguing with one another and continued to apologize on behalf of one another. She says they have been very good folks and left her with a humorous quote on the finish of the decision. They mentioned, “That is what occurs if you’re married for a very long time.” 
  • Seeing her youngsters very first thing within the morning and having a scrumptious cup of espresso made by her husband makes her smile daily, in addition to speaking to good folks on the cellphone when she helps them


Kenzie Holly — Above and Past

Get to know her:

  • Kenzie has labored at DDAZ for 4 years
  • She loves to stitch, make cleaning soap and do something with arts and crafts
  • She stays motivated at work due to her management crew and her direct supervisor, Kaitlyn
  • Her canine make her smile daily

Rosemary Griffin — Proudest pet guardian

Get to know her:

  • Rosemary has been with DDAZ for eight months
  • She loves sizzling yoga, studying, exploring new locations and something enjoyable and outdoor
  • She has a candy and good canine named Tracker
  • Her canine and her husband make her smile daily

Bryn Sofa — Almost certainly to be in a film

Get to know her:

  • Bryn has labored at DDAZ since April of 2022
  • When she’s not at work, you will discover her on the river, figuring out on the health club, hanging out along with her nephews or making an attempt new eating places/purchasing
  • Her favourite film of all time is Candy House Alabama
  • She smiles daily due to her household, pals, her well being and her profession

Armando Martinez — Almost certainly to interrupt a world report

Get to know him:

  • Armando has been with DDAZ for 10 months
  • He enjoys a superb barbecue and watching sports activities
  • His particular expertise is that he can sleep anyplace
  • Being dwelling together with his household makes him smile daily

Heather Harris — Almost certainly to journey the world

Get to know her:

  • Heather has been with DDAZ since June of 2021
  • She loves supporting her husband’s band, Crew 101
  • Her dream trip is Bora Bora, however she additionally likes to journey to Maui
  • She smiles daily as a result of she is grateful for all times, each personally and professionally

Our crew is made up of quite a lot of completely different personalities and hardworking staff. Ensure you thank a customer support worker this week and each week!

Our customer support crew is right here to make utilizing your dental advantages straightforward. You may attain them Monday-Thursday, 7:30 am–5:00 pm and Friday, 7:30 am–4:30 pm (AZ time). Name us toll-free at 800.352.6132. We look ahead to speaking to you!

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