A Information to Delta Dental of Arizona’s Buyer Service Cellphone System | Delta Dental of ArizonaDelta Dental of Arizona Weblog

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a woman using her cell phone to call a customer service support team

Right here at Delta Dental of Arizona, we make it a precedence to supply distinctive customer support to our members, dentists, group directors, and brokers while you name in with questions or issues. To avoid wasting you time, our interactive voice response system permits you to entry eligibility and claims info over the telephone and it helps us route calls to the proper individual. We name this method DASI, which stands for “Delta Dental’s Automated Service Inquiry. Right here, we break down what you’ll have to have helpful while you name in.

Authentication Course of

Whether or not you’re a supplier, a member, or a bunch administrator we have to confirm that you’re who you say you’re. Once you name in to our interactive voice response system, step one is to point whether or not you’re a supplier, subscriber, group administrator or “none of those.”

  • In case you’re a supplier, you’ll want to supply your TIN Quantity
  • In case you’re a member, you’ll want to supply your Member ID (trace: you’ll find your Member ID in your ID card or by signing in to the Member Portal). You can too use your SSN when you gave it to us while you signed up for protection
  • In case you’re a group administrator, (employer) you’ll want to supply your shopper quantity and sub shopper quantity

Notice that if you’re a dealer calling on behalf of a member or employer, you’ll want to point “none of those” to be routed to a brand new menu of choices that help you enroll, communicate to gross sales, or point out “one thing else” if neither of those choices apply. After indicating “one thing else” brokers can choose the immediate for “private consultant” to get subscriber info. 

Subsequent, we’ll have to confirm three items of subscriber info to launch advantages info to the caller. These embrace:

  1. The subscriber’s Member ID (or SSN if the subscriber supplied it throughout protection join)
  2. Whether or not the individual you’re calling about is the subscriber, partner, or a dependent
  3. That individual’s date of beginning

Notice that these three items of data are for the member in query, not the dealer or group administrator. If you’re a bunch administrator or dealer calling on behalf of a member, you’ll have to have this info with you.

What Data Can You Entry By the Interactive Voice Response System?

As a result of our telephone system is so interactive, you’ve rapid entry to a variety of vital well being info. Right here’s a recap of the dental insurance coverage info you may entry by way of the system:

  • Protection efficient date
  • Eligibility for advantages
  • Faxed copies of advantages and eligibility data, rationalization of advantages (EOBs), & pre-treatment estimates
  • Maximums and deductibles
  • ID card requests
  • Declare and pre-treatment estimate standing
  • Lists of taking part dentists through voice, fax, or mail
  • Delta Dental of Arizona mailing and claims addresses

Tip: Studying a brand new system can take some getting used to. As you navigate the menu choices, keep in mind which you could say “operator” to talk immediately with a customer support consultant. Nevertheless, utilizing the prompts to maneuver by way of the interactive system will present one of the best expertise as a result of we are able to route your query to the proper division.

Examine Out Our Different Sources

As helpful as it’s, our telephone system isn’t the one technique to entry the knowledge you want. To get probably the most out of your dental advantages we advocate profiting from our on-line instruments as nicely.

  • Member Portal. This can be a one-stop store for members to print ID playing cards, view protection particulars, examine claims standing, obtain explanations of advantages (EOBs), and extra.
  • Profit Supervisor Toolkit. Right here profit directors and/or their dealer of document can add, terminate, or change enrollments, view invoices, view claims info, print studies, order ID playing cards, and extra.
  • Dental Workplace Toolkit. Our dentist portal permits dental workplace employees to confirm affected person advantages, view explanations of funds (EOPs), entry their price schedule, obtain the Dentist Handbook, and extra.

Lastly, when you’re on-the-go, the Delta Dental cellular app offers a simple technique to discover an in-network dentist, entry your cellular ID card, get claims and protection info, examine claims standing, and extra.

 

 

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